Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fifteen (15) days of the deliver date. All returned items must be in new and unused condition, with all original tags and labels attached.
1,To return an item, please email customer service at service@motorgenic.com
2,Place the item securely in its original packaging and Order Number must be on Shipping Label, and mail your return to the following address:
Motor Genic
Attn: Returns
Order Number#
Attn: Returns
Order Number#
5005 Lindsay Court,
Chino, CA 91710
United States
Chino, CA 91710
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Special Order
● Custom Paint Fairings
● Used Item
● Item not in Original Condition
● Closeout Items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A 30% restocking fee will be charged for all returns.
● Return Shipment Tracking Numbers must email to service@motorgenic.com
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
service@motorgenic.com
909-766-0698