Q: Why is my payment unsuccessful?
A: If you cannot pay for the order successfully, you could check the steps below. Please make sure the "billing address" is the same as "credit card statement". The billing address must match to the bank recorded address, which is the address appearing on your banking statements or the address when you register for your bank account. Enough balance in your account. You can change another card to try. Some banks might block unfamiliar charges. Please contact your bank and let them know you are going to place an online order with us.
Q: Why do we need to verify your physical bank card?
A: We are required to have your order verified. Due to many reasons such as large transactions, inconsistent shipping and billing addresses, IP address anomalies, etc. so a verification is required. Buyer may file dispute after purchase. Money out of account may be credited back to buyer as a protection provided by banks. The verification process is for the protection of card user and us. All we need to see are the LAST 4 DIGITS, EXPIRATION DATE and NAME on the card to verify. Do NOT send us the full 16 digits card number and the security code on the back of the card.
Q: How do I ensure that the parts I order are suitable?
A: You need to carefully review the product description to make sure that the part you are interested in matches your original or model. If you still have concerns, please don't hesitate to contact us. We will offer you accurate purchase advice.
Voice Mail & Phone：909-277-9811
Email: service@motorgenic.com
Q: I successfully placed the order, why didn't my tracking number update any logistics information?
A: 1. The update of logistics information depends on the actual transportation efficiency of the logistics carrier, and the logistics information may have a delay of 1-2 days.
2. TCU or fairing and other products need to be pre-programmed or production time, the
specific time please refer to the email information. We appreciate your patience and understanding.
