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Return and Refund Policy

RETURN POLICY
 
Last updated June 10, 2020
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within fifteen (15) days of the deliver date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
1,To return an item, please email customer service at service@motorgenic.com
2,Place the item securely in its original packaging and Order Number must be on Shipping Label, and mail your return to the following address:
 
Motor Genic
Attn: Returns
Order Number#
5001 Lindsay Court,
Chino, CA 91710
United States
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be returned or exchanged: 
 
     ●     Special Order   
     ●     Custom Paint Fairings    
     ●     Used Item   
     ●     Item not in Original Condition    
     ●     Closeout Items      
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
  
    ●     A 30% restocking fee will be charged for all returns.           
     ●     Return Shipment Tracking Numbers must email to service@motorgenic.com   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at: 
service@motorgenic.com 
909-766-0698